33. How soon will an advocate contact me?

Most people hear back quickly. Once you submit an assistance request, an advocate typically reaches out the same day, and often within a few hours, depending on the time of day and the volume of requests. If you submit late at night, you can usually expect to hear from someone the next morning.

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The goal is to make sure you’re not left waiting while you’re dealing with the stress of a crash. Advocates prioritize new requests so they can help you get your report, locate your vehicle, understand insurance, or access medical support without delays.