37. How does the assistance process work?

The assistance process is designed to feel simple, fast, and supportive — especially when you’re dealing with the stress and confusion that follows a crash. You’re not expected to know what to do or have everything figured out. Once you submit a request, the steps unfold in a clear, guided way.

1. You submit your request

You share the basics — your contact info and whatever you remember about the crash. Even partial details are enough to get things started.

2. An advocate reaches out

Usually the same day, often within a few hours. Their first goal is to understand what you need most urgently:

• Crash report

• Vehicle location

• Insurance guidance

• Medical or emotional‑health resources

• Financial assistance options

They tailor the conversation to your situation rather than giving you a generic checklist.

3. They gather the details needed to help you

You don’t need to prepare anything complicated. They may ask for:

• Date and location of the crash

• Whether police responded

• Whether your vehicle was towed

• Whether anyone was injured

If you don’t know an answer, they work around it.

4. They start handling the hard parts for you

Depending on your needs, they may:

• Track down your crash report

• Identify which police agency responded

• Locate your towed vehicle

• Explain your insurance options

• Help you understand medical or counseling resources

• Walk you through compensation or financial‑aid programs

You stay informed, but you’re not left doing the legwork alone.

5. You receive updates and next steps

As soon as they find your report, locate your vehicle, or confirm information you need, they let you know. If additional steps are required — like contacting your insurer or gathering documents — they guide you through it.

6. You get ongoing support

You’re not limited to a single question. If new issues come up — medical bills, rental cars, emotional stress, insurance delays — you can continue asking for help.